Last updated: August 2025
Introduction
This Privacy Policy explains how Protection Experts Australia (“Pro-Ex”) collects, uses, stores, and protects your personal information. By using our website or services, you agree to the terms of this policy.
Information We Collect
We may collect personal information such as:
- Name, email address, phone number, and company details when you contact us.
- Information about how you use our website (via cookies, analytics, and similar technologies).
How We Use Information
We use personal information to:
- Respond to enquiries and provide our services.
- Improve our website, products, and customer experience.
- Send updates or marketing communications (you can opt out at any time).
- Meet legal and regulatory requirements.
We do not sell your personal information. We only share it where required by law or with trusted service providers who help us operate our business.
Cookies & Analytics
Our website uses cookies and Google Analytics to understand website traffic and improve your experience. You can manage or disable cookies through your browser settings, but some features of the site may not work properly without them.
Data Security & Retention
We take reasonable steps to keep your information secure, including restricting access to authorised staff and maintaining secure systems. We retain personal information only as long as necessary for business and legal purposes, after which it is securely deleted.
Access & Updates
You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate. To do so, please contact us at sales@pro-ex.com.au.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
Email Policy
Emails sent from Protection Experts Australia (@pro-ex.com.au) are confidential and intended only for the recipient. If you receive an email in error, please notify the sender and delete it immediately. If you are not the intended recipient, any use or disclosure of the information is prohibited. Please consider the environment before printing emails.