Yes – invoices are automatically emailed after your order is confirmed. You can also request a copy from our accounts team.
Frequently Asked Questions
Yes – invoices are automatically emailed after your order is confirmed. You can also request a copy from our accounts team.
We accept EFT (Electronic Funds Transfer), Visa, Mastercard, PayPal, and bank transfer, as well as Apple and Google Pay.
Yes – eligible business customers can apply for a trade account with credit terms. Contact us to begin the application process.
Yes – we offer competitive bulk and volume pricing. Contact us directly for a custom quote or assistance.
All orders are dispatched with Authority to Leave (ATL) by default. This means your parcel may be left at the delivery address without a signature. If ATL is not suitable for your location, please contact us before placing your order to arrange alternate delivery instructions. Pro-Ex is not responsible for lost, stolen, or damaged parcels left unattended under ATL.
Once your order is shipped, you’ll receive a tracking link via email. You can also log in to your account to view your order status.
Currently, we ship within Australia only. For international enquiries, please contact us directly.
Yes – express shipping can be arranged. Additional charges apply. Contact us for urgent delivery assistance.
Most orders are dispatched within 1–2 business days. Metro areas: 1–3 days. Regional areas: 3–7 days.
We accept returns for faulty or incorrectly picked items within 14 days. Change-of-mind returns are by agreement only. Please refer to our Returns Policy for details.
Yes – we can supply small samples for testing in some cases. Please reach out to discuss your requirements.
Yes – a fee may apply for urgent warehouse dispatch or same-day collection requests. Please contact us to check availability and applicable fees.
Yes – warehouse collections are available with 24 hours’ notice after placing your order. A $12 handling fee applies to all warehouse collections under $300.
Yes – free collection is available from our Thornleigh office. Stock is limited to loose packets or single-carton orders. Please contact us to confirm availability.
We are not a retail store and do not operate a physical showroom. Orders must be placed online or through our office. Office and Warehouse collections are available for select items.
You can reach us via phone, email, or live chat during business hours. Visit our Contact Us page for more details.
We have warehouses in Sydney, Melbourne, Brisbane, Adelaide and Perth. Our office is located in Thornleigh, NSW.
Our Thornleigh office is open Monday to Friday, 8:00am – 5:00pm (AEST). Please note that warehouse operating hours may differ.
We accept EFT (Electronic Funds Transfer), Visa, Mastercard, PayPal, and bank transfer, as well as Apple and Google Pay.
Yes – eligible business customers can apply for a trade account with credit terms. Contact us to begin the application process.
Yes – we offer competitive bulk and volume pricing. Contact us directly for a custom quote or assistance.
All orders are dispatched with Authority to Leave (ATL) by default. This means your parcel may be left at the delivery address without a signature. If ATL is not suitable for your location, please contact us before placing your order to arrange alternate delivery instructions. Pro-Ex is not responsible for lost, stolen, or damaged parcels … Read more
Once your order is shipped, you’ll receive a tracking link via email. You can also log in to your account to view your order status.
Currently, we ship within Australia only. For international enquiries, please contact us directly.
Yes – express shipping can be arranged. Additional charges apply. Contact us for urgent delivery assistance.
Most orders are dispatched within 1–2 business days. Metro areas: 1–3 days. Regional areas: 3–7 days.
We accept returns for faulty or incorrectly picked items within 14 days. Change-of-mind returns are by agreement only. Please refer to our Returns Policy for details.
Yes – we can supply small samples for testing in some cases. Please reach out to discuss your requirements.
Yes – a fee may apply for urgent warehouse dispatch or same-day collection requests. Please contact us to check availability and applicable fees.