Last updated: August 2025

These Terms and Conditions form a contract between the customer (you) and Protection Experts Australia (hereafter referred to as Pro-Ex, ABN 43 044 896 606). They apply to the ordering, purchase, fulfilment, and delivery of goods from pro-ex.com.au.

Please read these Terms and Conditions carefully before placing your order, as they contain important information about ordering, processing, fulfilment, delivery, and limitations of liability.

If you do not understand these Terms and Conditions or have any questions, please contact us by phone or email and we will be happy to assist you.

1. Definitions

The following definitions are used in these Terms and Conditions:

• Business Days – a weekday (Monday–Friday) in which trading banks are open for the transaction of banking business in Australia.
• Delivery Address – the address to which the Goods are to be delivered as stated on the electronic order form on the Website.
• Delivery Agent – any nominated third-party delivery or shipping company for Pro-Ex.
• Delivery Fee – the fees charged by the Delivery Agent of Pro-Ex for the delivery of Goods.
• Gift Cards – an electronic gift card through the acquisition of which you or a recipient may make non-cash payments for goods from Pro-Ex.
• Goods – the items offered for sale, described, or displayed on the Website.
• GST – has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Law – any written rule or collection of rules, including statutes, regulations, orders, rules, ordinances, by-laws, determinations, customs, or policies recognised and enforced by judicial decision.
• Order – a request by you to purchase Goods from Pro-Ex in accordance with these Terms and Conditions.
• Personal Information – has the meaning defined under the Privacy Act 1988 (Cth).
• Price – the purchase price of each Good as specified on the Website (including GST).
• Privacy Policy – the Pro-Ex Privacy Policy found on the Website.
• Returns Policy – the Returns Policy found on the Website.
• Website – www.pro-ex.com.au
• Website Terms – the terms and conditions governing your use of the Website, in addition to these Terms and Conditions.
• We / Us / Our / Pro-Ex – Protection Experts Australia (ABN 43 044 896 606).
• You / Your – you as the purchaser of Goods from Pro-Ex.

2. Compliance with Terms and Conditions

2.1 You agree to be bound by these Terms and Conditions when you submit an Order.
2.2 Each Order you submit will be a separate and binding agreement between you and Pro-Ex with respect to the supply of Goods, in accordance with these Terms and Conditions.

3. Placing Orders for Goods

3.1 You may place an Order through the Website by submitting the electronic Order form.
3.2 An Order submitted by you is an offer to purchase Goods for the Price (plus Delivery Fee and GST, if applicable) as specified at the time of submission. That offer cannot be withdrawn without our consent.
3.3 By completing the Order form, you agree to provide complete and accurate details (or those of your nominated recipient for gifts) to enable processing and delivery. This information may also be used by the Delivery Agent. Pro-Ex will not be liable for any delay or failure to process or deliver Goods due to inaccurate or incomplete details provided. You agree to obtain consent from gift recipients before providing their details to Pro-Ex.
3.4 You may order if you are aged 18 years or over, with an active email account and a telephone number at which you can be contacted.
3.5 You must check your Order carefully before submitting. Once submitted, cancellations or changes may only be made with our agreement, unless otherwise required by law. Returns are subject to our Returns Policy.
3.6 Separate Delivery Fees apply to consecutive or separate Orders. Orders cannot be consolidated.
3.7 You will receive an automatic Order number upon submission, which must be quoted when contacting our office.

4. Acceptance and Rejection of Orders

4.1 Pro-Ex reserves the right to accept or reject your Order for any reason at any time.
4.2 Acceptance of an Order represents an agreement by Pro-Ex to supply you with the Goods in accordance with these Terms.
4.3 If we reject an Order, we will notify you via email within five (5) Business Days. Pro-Ex is not liable for any loss incurred due to rejection.
4.4 If payment has been processed for a rejected Order, we will refund within five (5) Business Days. The timing of the refund depends on your financial institution.
4.5 If we are unable to contact you using the details provided, the Order will be rejected.

5. Availability of Goods

5.1 Goods may be out of stock or unavailable. If this occurs, we will contact you within five (5) Business Days to arrange a refund.
5.2 We may withdraw or suspend Goods from sale at any time without notice.
5.3 Orders affected by Website errors (e.g. description, image, price) may be rejected in part. The remainder of the Order may still be fulfilled.
5.4 You acknowledge that:

• Images of Goods are for illustration purposes only.
• Colours may vary slightly.
• Written descriptions should be reviewed before ordering.
• Sizes and measurements must be checked to ensure suitability.
• Accessories shown are for illustration purposes only.

6. Price, Payment and Product

6.1 Prices are specified on the Website.
6.2 All Prices are in Australian Dollars and include GST (where applicable).
6.3 Pro-Ex reserves the right to change Prices unless you have already submitted an Order at a stipulated Price (excluding errors).
6.4 You agree to pay:

• The Price at the time of Order.
• Any applicable Delivery Fee.

6.5 Payment methods are specified on the Website and include credit card (Visa, MasterCard, AMEX) and PayPal. The name on the credit card must match the name on the Order.
6.6 Payments must clear before dispatch. If payment cannot be processed, your Order will be rejected.
6.7 By paying, you confirm you have not engaged in fraudulent conduct.
6.8 A tax invoice will be emailed once payment is processed.
6.9 Payments are secured via encrypted gateways. Pro-Ex cannot guarantee absolute transaction security.
6.10 Product colours may vary slightly due to photography or monitor settings.

7. Delivery

7.1 Pro-Ex uses Delivery Agents to deliver Goods. Your Delivery Address will be provided to the Delivery Agent.
7.2 You acknowledge that:

• Delivery times cannot be guaranteed.
• Delivery timeframes may change.
• Pro-Ex is not liable for losses caused by delays.

7.3 Delivery will take place at the address provided. Separate Orders require separate deliveries.
7.4 If delivery cannot be made due to package size, access restrictions, or unsafe conditions, a calling card will be left for collection at a local Australia Post office.
7.5 All orders are dispatched with Authority to Leave (ATL) by default. This means your parcel may be left at your delivery address without requiring a signature. If ATL is not suitable for your location, you must notify us in writing before placing your order to arrange alternate instructions. Pro-Ex is not liable for any loss, theft, or damage to parcels that are left unattended under ATL instructions.
7.6 Goods not collected within 10 working days require contact with our office. Redelivery fees may apply.
7.7 Upon delivery, you must inspect Goods. Damaged, missing, or incorrect Goods must be reported promptly. Replacements under the Returns Policy will be delivered free of charge.

8. Risk and Title

Risk and title in Goods passes to you upon delivery to the Delivery Agent.

9. Order Cancellations and Returns

9.1 Orders cannot be cancelled or changed after submission, except as permitted under these Terms or by law. Returns are subject to the Returns Policy.
9.2 Goods must be returned in the exact condition received, including original packaging and labels.
9.3 If your Order is cancelled or rejected, we will refund in accordance with the Returns Policy. Refunds will be processed within five (5) Business Days (timing depends on your financial institution).
9.4 Refunds must be made to the same credit card used for the original purchase.

10. Promotions and Discounts

Promotional or coupon codes must be entered at the time of purchase. They cannot be applied retrospectively. Codes are non-transferable and may not be combined with other offers.

11. Gift Cards

11.1 Additional terms may apply on the Website.
11.2 Gift Cards are treated as cash. Lost or stolen cards will not be reissued.
11.3 Gift Cards expire 12 months from issue. Unused balances are not refunded.
11.4 A maximum of $500 per card and $2,000 per Order applies.

12. Privacy

Personal Information provided during the Order process will be used to process your Order in accordance with our Privacy Policy.

13. Website Terms

The Website Terms form part of these Terms and Conditions and are available on the Website.

14. General

14.1 Pro-Ex reserves the right to change these Terms and Conditions at any time. Variations apply from the date of posting.
14.2 Notices may be given by email.
14.3 Invalid provisions in one jurisdiction do not affect validity elsewhere.
14.4 A delay or failure by Pro-Ex to exercise a right does not waive that right.
14.5 The laws of New South Wales, Australia govern this agreement.
14.6 Pro-Ex is not liable for indirect, special, incidental, or consequential damages resulting from use of products purchased.

Privacy and Personal Information Collection Statement

The Pro-Ex Privacy Policy is available on the Website.

If you have questions or complaints about our Privacy Policy, please contact us at yolanda@pro-ex.com.au. If making a formal complaint, please submit it in writing to our Privacy Officer. If we do not respond within a reasonable time, you may contact the Office of the Australian Information Commissioner.