Yes – warehouse collections are available with 24 hours’ notice after placing your order. A $12 handling fee applies to all warehouse collections under $300.
Can I collect my order from a warehouse?
Can I collect my order from your office?
Yes – free collection is available from our Thornleigh office. Stock is limited to loose packets or single-carton orders. Please contact us to confirm availability.
Do you have a shop or retail store I can visit?
We are not a retail store and do not operate a physical showroom. Orders must be placed online or through our office. Office collections are available for select items.
How do I contact customer service?
You can reach us via phone, email, or live chat during business hours. Visit our Contact Us page for more details.
Where are you located?
We have warehouses in Sydney, Melbourne, Brisbane, and Perth. Our office is located in Thornleigh, NSW.
What are your office opening hours?
Our Thornleigh office is open Monday to Friday, 8:00am – 5:00pm (AEST). Please note that warehouse operating hours may differ.
What are mineral desiccants?
Mineral desiccants are natural clay-based moisture absorbers used to protect goods from humidity and condensation. Esorb® mineral desiccants, distributed by Protection Experts Australia, offer an eco-friendly, high-performance solution.
What types of goods can be protected using mineral desiccants?
Esorb® is ideal for protecting:
– Furniture and timber products
– Electronics and metals
– Food and agriculture
– Pharmaceuticals and cosmetics
– Textiles and leather goods
How much Esorb® should I use per shipping container?
General guideline:
– 20ft container: 8 units (2kg each)
– 40ft container: 16 units
Protection Experts Australia can provide tailored advice based on cargo type and conditions.
Are Esorb® desiccants safe for food or sensitive goods?
Yes. Esorb® is non-toxic and free from harmful chemicals. Suitable for use near food or sensitive items, provided there’s no direct contact
How are Esorb® desiccants installed in containers?
Installation methods include: – Hanging from container lashing points – Placing inside cartons or crates – Adhesive or hooked units for secure positioning
What’s the shelf life of Esorb® mineral desiccants?
Over 3 years if stored sealed and dry. Once exposed to air, Esorb® begins absorbing moisture immediately.